Delivery & Returns

FREE POSTAGE within Greece for orders over EUR€150.00, or over 5 items
Orders under EUR€150.00, or under 5 items, will incur a EUR€6.00 shipping fee

FREE POSTAGE within Cyprus or other European countries for orders over EUR€250.00, or over 10 items
Orders under EUR€250.00, or under 10 items will incur a EUR€12.00 shipping fee

Vatitsi.com delivers currently  only to Greece & Cyprus, but soon will follow up with the service for all European countries, as well as the US, Australia and more locations.

You can still make an order, outside Greece & Cyprus, but it will have to be personalized and by e-mail at the moment.

Please ask us for additional delivery locations. Contact a Vatitsi Online Customer Service Representative at sales@vatitsi.com or on +30 231 @@@@@@@.

All goods purchased on Vatitsi.com will be dispatched within 5–7 working days. Please note, rural areas may add an additional day to delivery time frames. 
Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company. 

Please provide an address where you will be located at the expected delivery date, as our courier partners require a signature of the payer, upon receipt.

Should no one be present at delivery to sign for your parcel, a card will be left and the parcel taken to your local post office or freight depot.

Once an order has been dispatched, Vatitsi Swimwear is unable to amend delivery location or redirect parcel.

Vatitsi Swimwear is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on Vatitsi.com, you are entitled to an exchange or refund within 15 days of receipt should it meet the below requirements:

– Proof of purchase provided
– Tags attached
– Garment in original condition, including  unworn and unwashed (Please make sure that swimwear is tried on, over your own underwear. In the interests of hygiene, we may refuse returns of items where it’s obvious that this hasn’t been done.)
– Returns Form enclosed in returns package (You will have to ask us to send you the Returns Form by mail, after communication with our Vatitsi Online Customer Service Representative, to reassure that return requirements are met.)

Vatitsi does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.

PLEASE NOTE: Duty, tax and/or shipping costs incurred on an exchange or refund order is at the customers’ expense and cannot be refunded unless the item is deemed faulty by a Vatitsi representative.

Please direct all return or exchange packages to:

Vatitsi Swimwear Online Store
49, Oikonomidi Taki str.
Kalamaria, Thessaloniki
55131, Greece

Refunds will be processed in the same method as the original payment within 10 business days of Vatitsi receiving the return parcel. Notification will be sent to nominated email address at the time of this transaction. 
PLEASE NOTE: Vatitsi cannot be held accountable for banking institution processing timeframes. 

Vatitsi offers exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability.
These will be processed within 7 business days of receipt and notification of this transaction will be provided to the nominated email address.
A limit of 1 exchange per order applies, unless product deemed faulty by a Vatitsi Representative. Should a refund be requested for the exchanged item, Vatitsi is happy to process a refund, should it meet the Returns Policy requirements.
Should a faster exchange be required, Vatitsi recommends visiting a Vatitsi Swimwear Store, or alternatively sending the item back for a refund and placing a separate order online for the new item. Vatitsi will not accept out of pocket expenses should a customer choose this option.

Should the item requested for exchange be the same value as that of the product being returned, no additional payment will be required for Vatitsi, but the exchange item will be dispatched with a shipping charge. 

Should the item requested for exchange be different value as that of the product being returned, one of two scenarios will occur:

1. A variance where payment is owed to the customer will be refunded as per the original order payment method.
2. A variance where payment is owed to Vatitsi, a Customer Service Representative will contact the customer prior to processing and dispatch to take additional payment.
   Primary contact will be made via telephone. If unanswered a voicemail will be left and an email sent to the nominated email address.

Please note this policy is only applicable to the below Vatitsi Swimwear stores.

– Vatitsi Swimwear, Thessaloniki

Vatitsi Swimwear Stores can process online exchanges for the same value only and accept product for refunds, should the item meet the requirements as listed above.
Should your requested exchange item be at a different value, a refunded for your original order will be processed within 10 business days of request and you will be required to purchase the requested items separately. Vatitsi will not accept out of pocket expenses should a customer choose this option.

Vatitsi Swimwear Stores can accept goods for refund, however payments cannot be processed in store. Any refund requested in a Vatitsi Swimwear Store will be progressed to Online Customer Service and will be processed within 10 business days to the original payment method. Notification will be sent to nominated email address at the time of this transaction. 
PLEASE NOTE: Vatitsi cannot be held accountable for banking institution processing timeframes.