Login

Register

Login

Register

logo
Vatitsi invites you to feel the beauty and elegance, wearing our unique swimwear, created in the land of summer and hundreds of islands, in the land of freedom and happiness...
About      Faq       Contact

GET SOCIAL WITH VATITSI

Customer Service

CONTACT US

Head Office
49, Oikonomidi Taki str.
Kalamaria, Thessaloniki
55131, Greece
info@vatitsi.com
+30

Online Store
sales@vatitsi.com
(0)
  • No products in the cart.

FAQ’s

Do I need to set up an account to place an order?

No, you can shop at Vatitsi without creating an account.

Creating an account just help you with auto-filling your address and other personal information,

whenn you come to Vatitsi e-shop for more purchases.

Also it’s good for us to keep track with you and have some contact information of you,

so we can inform you with newsletters and such, about special offers, promo events, that Vatitsi Swimwear throughs from time to time and more.

All this good stuff comes along with your login.

I've forgotten my password. What should I do?

If you have forgotten your password, follow the ‘FORGOTTEN PASSWORD’ instructions on the sign in page.

For security reasons we are unable to send your password via email.

Which size should I choose?

Click on the size guide in the footer or on each product listings page to find out the measurements of each garment type to determine your correct size.

For custom alterations on your Vatitsi purchase, please add instructions of what you wish to be altered, in the Special Notes field, at CHECKOUT.

How do I know if an item is in stock?

All items displayed are in stock. If not in stock, the photo of the product item still appears, but labeled as OUT OF STOCK and your not able to make an order on it, until it becomes available again.

Check the color and sizes from the drop down boxes on the product page, to find out which colors and sizes are available. Colous and sizes not available will not appear.

I have seen an item on the website and now it no longer appears. Do items come back in stock?

Yes, some products will come back in stock, usually in the section of past year’s collection.

Please check back on the site, or contact customer service at sales@vatitsi.com to find out about product availability.

What payment methods does Vatitsi accept?

Currently we ship only with the “Cash on Delivery” option available.

Very soon we will accepting Visa, MasterCard and payments via Paypal.

Please sign up to a Paypal account here should you wish to use this payment method in the near future.

Is it safe to use my credit card online at Vatitsi?

At Vatitsi, your personal online security is important to us.

We use the latest SSL encryption technology to safely transmit your personal and later on, credit card information.

All orders are processed through a secure checkout system provided by WooCommerce.

Additionally, for your safety and protection, we do not store any cardholder account data.

When this payment option gets added, all credit card payments will be handled by SecurePay who hold the highest level of PCIDSS accreditation.
Please see http://www.securepay.com.au/security_standards.htmlfor more information

Which countries do you ship to?

Currently only to Greece and Cyprus through our e-shop’s ordering system.

Very soon shipping locations like the rest of Europe, US,  Australia, Dubai and Cape Town will be serviced.

If you need to order our Vatitsi products in such locations before they become available through our e-shop,

please contact our Sales or customer service at sales@vatitsi.com to place your inquiry.

Does Vatitsi ship to Post Office boxes?

Currently no, but when the credit card and paypal payment methods become available,

then posting to post office boxes will be available as well.

Does Vatitsi ship to multiple addresses?

Unfortunately, you may only ship to one address per order.

If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

How soon can I get my order and how much will it cost?

We endeavor to deliver within 7-10 business days.

Orders within Greece, are free of charge on orders over € 150.00 EU,  or/ and over 5 items,

€ 6.00 EU on orders under € 150.00 EU or/and under 5 items.

Orders within Cyprus are free of charge on orders over € 250.00 EU,  or/ and over 10 items,

€ 12.00 EU on orders under € 250.00 EU or/and under 10 items.

Please provide an address where you will be located during business hours to ensure accurate deliveries.

 

If ordering from a different location, as mentioned above, contact our customers support, to be informed about shipping fees to your location.

Can I buy a bikini top and bottom separately, even though they are pictured together?

Absolutely, all bikini tops and bottoms are shot and displayed together on the body; however most of them are sold as individual pieces as well,

so you can mix and match styles and sizes until you find the perfect swimsuit.

Browsing through our SHOP menu, you will find separate TOPS and BOTTOMS options. There you will find all Vatitsi swimwear that can be purchased separately, top from bottom.

Please note all prices for each bikini piece are as marked on the individual items.